Tech Blog

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The Benefits of Managed Services


Many growing company owners and managers are overwhelmed by the rising complexity of the IT environment–involving an ever-expanding collection of

  • Desktops
  • Laptops
  • Servers
  • Handheld devices
  • The new requirements of remote access

With this development of ever more byzantine, yet critical software, businesses need to support operating systems, desktops, and servers that are also continually evolving.  For many businesses, outsourcing IT management is a lifeline.

Managed services Providers such as AWD Melbourne IT Solutions are the practice of contracting out every day IT control for a number of specific functions.  Ideally the managed services provider (MSP) is able to carry out those functions more efficiently–from both a price and work standpoint– and also more effectively than the customer.

For many businesses, the primary advantage of MSPs is that the company retains control of its IT assets–deciding just what they want the MSP to monitor and manage.

While MSPs perform lots of solutions, now the term most commonly refers to those who provide daily technology service and maximization operations.  Most MSPs charge a flat or almost fixed monthly fee–supplying clients with predictable, simple to funding IT service costs.

MSPs deliver and manage network-based services, applications, and at times equipment

Along with core network direction, services often extend into the direction of virtual private networks (VPNs), VoIP, unified messaging, call centers, video media, firewalls, servers, and Web hosting.  The majority of these solutions can be carried out remotely (off the client’s premises).  Among other advantages, this enables clients to save precious workspace footprint.

Basic advantages of managed solutions include:

  • Increased flexibility
  • Price savings
  • Low entry prices
  • Customized contracts
  • Online ticketing systems

MSPs help clients optimize their IT investment by getting the most out of what they have paid for.  A typical menu of customer services includes:

  • A first assessment of the IT environment
  • A preliminary assessment of management requirements
  • Supplying ongoing security and patch management
  • Providing assistance with backup and retrieval
  • Onsite service where required and logistically feasible

Basic services start with notifications and monitoring that include issues that clients agree to resolve themselves.  More detailed services span the range from alerts to problem resolution.  MSPs usually carry out these services remotely from a central network operating center on the net and price their services on a subscription basis.  Because MSPs do the same services for many clients, they can execute these functions much more cost-effectively than firms could perform them internally.  The fees are often based on the amount of apparatus or the amount of users in combination with the desired service level.

Selecting a Managed Services Provider

Not all MSPs have the same capacities and supply the same services.  The best suppliers have relevant expertise; the infrastructure to provide continual direction, maintenance, and tracking; and are keyed into the tech market.

Look for an MSP with an extremely experienced IT staff that has a proven track record

Find a supplier who is honest about prices and will clarify some additional charges upfront.  Value added resellers (VARs) are often a good choice.  Most provide experience across a wide array of applications and devices and consistent support for customers with multiple locations.  Added key advantages of a VAR comprise their capacity to acquire equipment in the event of an urgent demand, and their strong relationships with a huge array of tech vendors.